We hope with this Data Protection Policy to make clear what personal data we collect and the purposes for which we use it. We process all personal data so that it meets the requirements of the Implement Directive (EU) 2016/680 (DSAnpUG-EU). AVIKO only stores personal data that originates directly from the person concerned and that has been provided by that person. This Data Protection Policy applies if you visit our website or use our services.

Controller

The Controller within the terms of data protection law is:

AVIKO B.V.

Postbus 8
7220 AA Steenderen
The Netherlands

Telephone: +31 575- 458 238

E-mail: gdpr@aviko.com

As Data Protection Officer we have appointed:

AVIKO B.V. Data Protection Officer

Telephone: +31 575- 458 238

E-mail: gdpr@aviko.com

Server logfiles

Purpose, legal basis and legitimate interest

Information of a general nature is captured automatically if you access our website, even if you do not register or otherwise transmit information. This information (server logfiles) includes the type of browser, the operating system used, your Internet service providers’ domain name, your IP address and the like.

In particular it is processed for the following purposes:

Ensuring a faultless connection to the website
Ensuring smooth use of our website, and
Analysis of system security and stability.

We also reserve the right to review the server logfiles subsequently if there are specific indications of illegal use.

Data is processed in accordance with Art. 6 no. 1 f GDPR based on our legitimate interest in improving our website’s stability and functionality.

Data recipient

We use technical service providers to operate and maintain our website and they function as our processor.

Duration of storage

The data is erased as soon as it is no longer required for the purpose for which it was collected. This is basically the case for the data that serves for provision of the website when the respective session is terminated.

Prescribed or required provision

Provision of the abovementioned personal data is not legally or contractually prescribed. We cannot, however, guarantee our website’s service and functionality without the IP address and cookie identifier. Also, individual services may not be available or may be restricted.

Objection

You can read the information about your right to object according to Art. 21 GDPR below.

Newsletter

Purpose and legal basis

You can subscribe to our newsletter which we use to inform you about our new services. You can subscribe to our newsletter via our website by providing your e-mail address. You will receive the newsletter monthly. The legal basis for processing of this data is your consent, Art. 6. no. 1 a GDPR (EU General Data Protection Regulation).

Data recipient

This personal data can be accessed by AVIKO and commercial employees of Aviko B.V. in the Netherlands and participating service providers.

Duration of storage

In this context data is processed only for as long as the appropriate consent is available. Thereafter it is erased.

Prescribed or required provision

Your personal data is only included in the list of recipients if you have expressly given your consent by clicking on a link in the e-mail that you will receive as soon as you subscribe to the newsletter.

Withdrawal of consent

You can cancel the newsletter at any time. You can do this by clicking on the link in the newsletter itself.

(Product)Query

Purpose and legal basis

You can fill out the contact form on the website if you want to contact us. The personal data you enter on the contact form is processed in encrypted form. We ask you for the following personal data when you fill out the contact form:

Segment
First name
Surname
Position
Telephone number
E-mail
Company name
Query
Which product

In this way we can make and maintain contact with you.

The data entered in the contact form is processed on the basis of a legitimate interest (Art. 6 no. 1 f GDPR) and with regard to the initiation, performance or termination of a contract (Art. 6 no. 1 b GDPR).

Data recipient

We pass your personal data to commercial employees of Aviko B.V. in the Netherlands and to the service providers instructed by us, so that they can perform their work for us properly and efficiently. We have a processing agreement with the service providers to ensure the same level of security and confidentiality for your personal data.

Duration of storage

When the contact form has been processed, we and the third parties will erase your personal data within two years.

Prescribed or required provision

You provide your personal data voluntarily. We can only process your request, however, if you inform us of your name, your e-mail address and the reason for your enquiry.

Objection

You can read the information about your right to object according to Art. 21 GDPR below.

Register and Win/Download

Purpose and legal basis

You can register on the website if you would like further information about our products or to take part in our competitions. The personal data supplied in the registration form is processed in encrypted form. We ask you for the following personal data when you fill out a registration form:

First name
Surname
Company name
Value added tax ID number
Address line 1
Address line 2
Postcode
Town
Telephone number
E-mail

We need this personal data in order to judge whether you are a food professional and to make and maintain contact with you.

The data entered in the registration form is processed on the basis of a legitimate interest (Art. 6 no. 1 f GDPR) and with regard to the initiation, performance or termination of a contract (Art. 6 no. 1 b GDPR).

Data recipient

We pass your personal data to Aviko B.V. in the Netherlands and to the service providers instructed by us, so that they can perform their work for us properly and efficiently. We have a processing agreement with the service providers to ensure the same level of security and confidentiality for your personal data.

Duration of storage

When the registration form has been processed, we and the third parties will erase your personal data within two years.

Prescribed or required provision

You provide your personal data voluntarily. We can only process your request, however, if you inform us of your name, your e-mail address and the reason for your enquiry.

Objection

You can read the information about your right to object according to Art. 21 GDPR below.

Request a sample

Purpose and legal basis

If you would like to receive a test sample of one of Aviko’s products, you can request this via the website. The personal data you enter on the “Request a sample” form is processed in encrypted form. We ask you for the following personal data when you fill out a Request a sample form:

Segment
First name
Surname
Telephone number
E-mail
Company name
Position
Address line 1
Address line 2
Postcode
Town
Wholesaler’s name
Wholesaler’s town
Which product

We need this personal data in order to judge whether you are a food professional and to send the test sample.

The data entered in the contact form is processed on the basis of a legitimate interest (Art. 6 no. 1 f GDPR) and with regard to the initiation, performance or termination of a contract (Art. 6 no. 1 b GDPR).

Data recipient

We pass your personal data to Aviko B.V. in the Netherlands and to the service providers instructed by us, so that they can perform their work for us properly and efficiently. We have a processing agreement with the service providers to ensure the same level of security and confidentiality for your personal data.

Duration of storage

When the Request a sample form has been processed, we and the third parties will erase your personal data within two years.

Prescribed or required provision

You provide your personal data voluntarily. We can only process your request, however, if you inform us of your name, your e-mail address and the reason for your enquiry.

Objection

You can read the information about your right to object according to Art. 21 GDPR below.

Complaints

Purpose and legal basis

If you would like to submit a complaint, ask a question or leave feedback, you can fill out a Complaints form on the website. The personal data you enter on the Complaints form is processed in encrypted form. We ask you for the following personal data when you fill out a Complaints form:

First name
Surname
Company name
Address line 1
Address line 2
Company registered office
Postcode
Telephone number
E-mail
Wholesaler’s name
Wholesaler’s location
Product name
Batch number
Your complaint
Sell by date

In this way we can make and maintain contact with you.

The data entered in the Complaints form is processed on the basis of a legitimate interest (Art. 6 no. 1 f GDPR) and with regard to the initiation, performance or termination of a contract (Art. 6 no. 1 b GDPR).

Data recipient

We pass your personal data to Aviko B.V. in the Netherlands and to the service providers instructed by us, so that they can perform their work for us properly and efficiently. We have a processing agreement with the service providers to ensure the same level of security and confidentiality for your personal data.

Duration of storage

When the Complaints form has been processed, we and the third parties will erase your personal data within two years.

Prescribed or required provision

You provide your personal data voluntarily. We can only process your request, however, if you inform us of your name, your e-mail address and the reason for your enquiry.

Objection

You can read the information about your right to object according to Art. 21 GDPR below.

Cookies

We use cookies on our website in order for it to function properly, but also for analytical purposes. We explain below which cookies we use and why we use them. If you require further information about cookies, please read our Cookie Policy.

Google Analytics

AVIKO uses Google Analytics from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, in order to gain an insight into and to optimise website use. Google Analytics cookies store visitors’ pseudonymised personal data in Google Analytics. Pseudonymised personal data are: location, operating system, browser, device type (tablet, mobile or desktop), pages viewed, how the user enters the website and use duration. The information the cookie produces about your website use is usually transferred to a Google server in the USA and stored there. Because IP anonymisation is activated on this website, Google will first abbreviate your IP address within European Union Member States or in other states that are signatories to the European Economic Area Treaty. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there.

The data is processed on the basis of the user’s consent (Art. 6 no. 1 a GDPR).

The data recipient is Google, as the processor. AVIKO has a processing agreement with Google Analytics to ensure the same level of security and confidentiality for your personal data.

Personal data is transmitted to the USA. Currently there is no European Commission adequacy decision with the USA. We have, however, concluded standard contractual clauses with Google LLC that should ensure an adequate level of data security.

The data will be erased as soon as it is no longer required for our tracking purposes.

You provide your personal data voluntarily, solely on the basis of your consent. If you prevent access, this may cause the website functionality to be limited.

You can prevent the cookies being placed by an appropriate setting in your browser software; we would like to point out, however, that in this case you may not be able to use all this website’s functions to the full extent. You can also prevent collection of the data generated by the cookie relating to your use of the website (including your IP address), and processing of this data by Google by downloading and installing the browser plugin available from the following link: browser add-on to deactivate Google Analytics.

You can prevent tracking by Google Analytics on our pages in addition or as an alternative to the browser add-on by clicking on this link. This will install an opt-out cookie on your device. As long as the cookie is installed on your browser it will prevent Google Analytics capturing data for this website and browser in future.

Google’s Data Privacy statement contains information about the safety of your personal data.

Salesforce/Pardot

Our website uses Salesforce/Pardot to manage all customer data. This includes dispatching newsletters, samples and processing the enquiry and complaint forms.

This personal data can be accessed by AVIKO and employees of the participating service providers. The data is stored for a maximum of two years. Salesforce’s Data Privacy Statement contains information about the safety of your personal data. AVIKO has a processing agreement with Salesforce to ensure the same level of security and confidentiality for your personal data.

Intelligence Factory

Our website uses Intelligence Factory to analyse and predict the behaviour of visitors to our website. We use Online Touchpoints to send relevant content with interesting proposals to leads and customers. This only happens if you have accepted the tracking cookie.

This personal data can be accessed by AVIKO and employees of the participating service providers. The data is stored for a maximum of two years. Intelligence Factory’s Data Privacy Statement contains information about the safety of your personal data. AVIKO has a processing agreement with Intelligence Factory to ensure the same level of security and confidentiality for your personal data.

Google Marketing Platform

Furthermore, our website uses other services from the Google Marketing Platform (formerly “Google Doubleclick”). These services install cookies in order to insert advertisements relevant to the user, to improve reports on campaign performance, or to prevent a user being shown the same advertisements several times.

Use of Facebook components

We use components from the provider Facebook.com on our website. Facebook is a service provided by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

Each time you load one of our pages that is equipped with such a component, this component causes your browser to download a corresponding representation of the Facebook component. This process notifies Facebook precisely of which of our Internet presence pages you are visiting at that moment.

If you visit our page and are logged in to Facebook at the same time, Facebook learns from the information collected by the components, which specific page you are visiting and allocates this information to your personal Facebook account. If, for example, you click the “Like” button, or make a corresponding comment, this information is transmitted to your personal user account on Facebook and stored there. Furthermore, the information that you have visited our website is passed on to Facebook. This takes place regardless of whether you click on the component or not.

If you want to prevent Facebook’s transmission and storage of this data about you and your behaviour on our website, you must log out of Facebook before you visit our website. Facebook’s data privacy policy provides more information about this, in particular Facebook’s collection and use of the data, your rights in this regard and the settings options for protecting your privacy https://www.facebook.com/privacy/explanation/

There are also external tools available on the market which can be used to block Facebook social plugins with add-ons http://webgraph.com/resources/facebookblocker/

See https://developers.facebook.com/docs/plugins/ for an overview of Facebook plugins.

Data concerning children under 16

Our website and/our services are not designed to collect personal data about website visitors under 16 years of age, unless they have permission from parents or their legal guardian. We are, however, unable to verify whether a visitor is older than 16. We therefore advise parents to participate in their children’s online activities to prevent children’s personal data being collected without parental consent. If you are sure that we have collected personal data about (a) minor(s) without this consent, please contact us using the contact information at the end of this Data Privacy Policy. The data will then be erased immediately.

Data protection rights

According to the EU General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

Right to information according to Art. 15 GDPR
Right to rectification according to Art. 16 GDPR
Right to erasure according to Art. 17 GDPR
Right to restriction of processing according to Art. 18 GDPR
Right to data portability according to Art. 20 GDPR
Right to object according to Art. 21 GDPR

If you wish to avail yourself of your rights, please contact our Data Protection Officer. We will respond to your request as quickly as possible, but in any case within four weeks. Please enclose a copy of your personal identity card or passport with your request. Please note that your personal identity card/passport number must be concealed. Also you must state on your copy that it is being provided for the above purpose. This is the only way we can ensure that only you have access to your personal data.

AVIKO has no influence over use of the data by social media. We are unable to obtain any clearly personal data from Google Analytics and Yandex, or amend it for you.

We would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Information Commissioner’s Office (ICO). You can do this via the following link: https://ico.org.uk/make-a-complaint/

Right to object according to Art. 21 GDPR

For reasons that ensue from your particular situation, you have the right to object at any time to processing of your personal data that occurs on the basis of Art. 6 no. 1 f GDPR (data processing on the basis of legitimate interests); this also applies to profiling within the terms of Art. 4 no. 4 GDPR based on this provision.

If you object, we will no longer process your personal data unless we can prove compelling reasons for the processing worthy of protection that

outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

Address or other identifying information to:

AVIKO B.V.

Postbus 8
7220 AA Steenderen
The Netherlands

Telephone: +31 575- 458 238

E-mail: gdpr@aviko.com

Data security

AVIKO takes protection of your data seriously and takes suitable measures to prevent abuse, loss, unauthorised access, unauthorised disclosure and unauthorised amendment. For example, AVIKO uses SSL layer encryption. We also ensure that only the necessary people have access to data, that access to data is protected and that our security measures are regularly reviewed. If you believe that your personal data is not safe or there are indications of abuse, please contact us.

Questions and/or comments

If you have questions or comments about this Data Privacy Policy, please contact us using the contact information at the end of this Data Privacy Policy.

Contact details

AVIKO B.V.

Postbus 8
7220 AA Steenderen
The Netherlands

Telephone: +31 575- 458 238

E-mail: gdpr@aviko.com

Homepage: https://www.avikofoodservice.com

Managing Director: Dick Zelhorst
Content controller: Dick Zelhorst, Managing Director